Hoze Privacy Policy

1. Introduction

Hoze (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use the Hoze app. It also explains your rights and how you can manage your data.

This policy applies to all users of Hoze, including travelers, locals, and anyone using our AI assistant, search, or recommendation features.

2. Data We Collect

We may collect the following types of personal data:

• Profile Data: Name, gender, date of birth, preferences, and other information you provide in your user profile.
• Contact Data: Email address, phone number (if provided), and other communication details.
• Usage Data: App activity, searches, AI interactions, chat history, and features you use.
• Location Data: Approximate location if you allow location-based recommendations.
• Technical Data: Device type, operating system, IP address, and app version.
• Customer Support Data: Feedback, survey responses, and inquiries.

We do not collect sensitive personal data such as race, religion, health information, or biometric data.

3. How We Use Your Data

We use your data for the following purposes:

• To provide personalized bar and restaurant recommendations.
• To power the AI assistant and chat features.
• To improve the app and user experience.
• To send marketing communications, if you have opted in.
• To comply with legal obligations and prevent fraud.

We never sell your personal data to third parties. We may share anonymized, aggregated data to improve services.

4. Legal Basis for Processing

We rely on the following legal bases to process your data:

• Consent: When you agree to marketing communications or provide optional data.
• Contractual Necessity: To deliver app services and recommendations.
• Legitimate Interest: To improve services and ensure app functionality.
• Legal Compliance: To comply with applicable laws.

5. Your Rights

You have the following rights under data protection laws:

• Access: Request a copy of your personal data.
• Correction: Correct inaccurate or incomplete data.
• Deletion: Delete your account and personal data.
• Objection: Object to processing for marketing or legitimate interest purposes.
• Restriction: Limit processing in specific circumstances.
• Data Portability: Receive your data in a structured, machine-readable format.

To exercise these rights, contact us at info@hoze.ai.

6. How We Protect Your Data

We implement appropriate technical and organizational measures to protect your data, including encryption and access controls. While we take security seriously, no transmission over the internet is 100% secure.

7. Location and AI Features

If you enable location services, Hoze may use approximate location data to provide accurate, personalized recommendations. The AI assistant uses your profile and preferences to suggest bars, restaurants, and hidden gems tailored to you.

8. Marketing Communications

You can opt out of marketing emails or notifications at any time via your account settings or the unsubscribe link in emails.

9. Sharing Data with Third Parties

We may share personal data only with:

• Subcontractors or service providers for app functionality (under strict confidentiality).
• Legal authorities if required by law.
• Potential buyers if the company is sold (your data remains protected).

We do not sell or rent your personal data.

10. Retention of Data

We retain personal data only as long as necessary to provide services or comply with legal obligations. You can delete your account at any time, which will remove your personal data from our systems.

11. International Data Transfers

Your data may be transferred to servers outside your country. By using Hoze, you consent to this transfer, which will be protected according to this Privacy Policy.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on our website. Continued use of Hoze indicates acceptance of the revised policy.

13. Contact Information

For questions or to exercise your rights, contact:

• Email: info@hoze.ai
• Address: Groen van Prinstererlaan 38, 9722 PT, Groningen